Puchase FAQ - All Questions

Is my order secure?
RegNow online order form is 100% secure. All data exchanged during the payment process is SSL-secured. Order secure server at RegNow.com, a veteran ecommerce company, which specializes in software. You will be connected to the SECURE page to enter your credit-card information safely. Important information such as credit card numbers, addresses, etc. is sent securely via the Internet.
What's your Upgrade Policy?
Minor updates are those updates of which the first version number remains the same. For example, if you have purchased version 1.0.0 of the product, you will get all the further 1.x. x versions free. A major upgrade is released with a significant amount of improvements and new features, and the first digit of the version number changes. For the major upgrades, you only need to pay a small amount of upgrade fee to enjoy the full set of advantages of the new version, but for technician edition of our products is lifetime free upgrades!
What payment methods do you support?
We accept Visa, MasterCard/Euro Card, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards connected with one of the major credit card companies listed above. We also accept Bank/Wire Transfer, Check/Money Order, Fax - Credit Card, Invoice.
How to deliver product to you after purchasing?
Delivery time. Usually, a download version link of the full program will be sent to you within several minutes once your order is processed successfully. However, due to the delivery time and also different delivery destinations, it will take 2~3 weeks before CD disc's final arrival. Notwithstanding this inconvenience, you need not wait for so long to use the program. The same as the download version, you will first receive a full version download email.
What does it mean the "Extended Download Service"?
This "Extended Download Service" is from RegNow. When you order a product, it is automatically added to your order. If you don't want it you can remove it before ordering.

Here we provide some infomation about the service from RegNow: "We'll automatically store on our server a back-up copy of the software that you purchased and can obtain for one full year from the date of purchase. System crash? Hard disk error? No Worries! You can re-download your files anytime during your extended protection period."
How to purchase the CD version?
CD version is just convenient for you to keep the source program and the regcode if you think it is necessary, it has nothing different with the downloaded version but burned on CD or DVD disk, which charges extra for the disk fee and postage.

If you want to buy the CD version, after you click the "purchase" button, you will go to the purchase page. On that page, please click the "ADD TO CART" button on "Add a Backup CD of your Order". Then the CD version will be added automatically to your order.
I lost the software, how to get it again?
If you lost your license or the software, please send e-mail to [email protected], and we will process the problem for you.
What’s your Refund Policy?
All of products are provided as trial versions for downloading directly from our Website. By using these "try-before-you-buy" versions, you can make sure that they are compatible with your computer systems and satisfy all of your requirements before purchasing the full versions. All sales are final. Once the registration details and download instructions are issued, they cannot be cancelled. Exceptions to the refund policy are handled on a case-by-case basis and only granted when emergency or extenuating circumstances exist.

Unaccepted Circumstances:
You purchased the so-called "wrong" product, and you purchased the "right" product from other company.
You changed your mind after placing an order.
You requested for a refund for technical issues, but never provided any assistance to our support team with any detailed description of the problem.
You purchased Our products from our affiliate's website, and found the product could not meet your needs due to the incorrect or ambiguous product description on affiliate's website.
Refund for part of a bundle.

Accepted Circumstances:
You purchased a wrong product, and then purchased the right product from our website.
You've been double charged due to the system problem of the third party payment platform.
The product has fatal technical problems, and our technical support team failed to provide a fix or work-around within one month.

Once your refund is issued, please:
Uninstall the software and remove it from your computer.
Destroy the disc and uninstall the software from your computer if you purchased a CD version of the product.
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